Dear Valued Clients,
Many of you have asked for a streamlined way of connecting with the team at Jones Jones. We heard your request and as of today all communications from all clients to Jones Jones, LLC may come in through a new email address: concierge@jonesjonesllc.com.
Communications you should expect to send through the new concierge email address include:
- Hearing referrals,
- Settlement referrals,
- Questions on specific cases,
- Denials,
- General Questions,
- And more.
Historically we requested referrals and assignments come in through specific inboxes to help sort and streamline the allocation of resources. As we have moved to a more holistic case review process rather than one that is assignment-based, there is no longer a need for individual inboxes to sort assignments. Our hope is that you will find this streamlined approach easier and more intuitive, making communication with our attorneys easy.
Our goal at Jones Jones LLC is strive toward improvement each day with you, our clients, at the center of our focus. This small change is one of many ways we work to put you first. For any questions regarding this new communications change, please email concierge@jonesjonesllc.com or reach out to me directly at sthomas@jonesjonesllc.com.
Sincerely,
Sarah Thomas